FREQUENTLY ASKED QUESTIONS
A clearer answer.
Understand requests, provider replies, and the limits of a stock confirmation.
GOOD TO KNOW
A little clarity.
Is this a live stock list?
No. Makila uses catalogues to find relevant blood banks and hospitals, then asks them to confirm availability for your request. A catalogue listing by itself is not proof of current stock.
How do providers receive a request?
Matching providers receive a request through WhatsApp, SMS, or email. They confirm whether they can supply the requested item and quantity, and their answer is relayed to you.
What does “waiting for a reply” mean?
It means the provider has not answered. It does not mean the item is available or unavailable. Reply times depend on the provider; an immediate response is not guaranteed.
Can I choose where to search?
Your location defines the search area. The model supports looking in a neighborhood, across a city, or countrywide, so requests can reach relevant providers in the area you choose.
Does Makila supply or reserve blood?
Makila connects you with blood banks and hospitals. A provider confirmation does not reserve blood or establish clinical suitability. Your healthcare team and the provider handle those arrangements.
Can I send a request from this concept?
Start with the first step on the homepage, then complete location and contact details on the request page. This interactive redesign does not send real requests. The final review links to the current service.